We have always been committed to creating useful, durable products that last a lifetime and work anywhere, every time.
Our commitment to quality is backed by a no-hassle lifetime warranty against manufacturer defects on most of our products.
Please read our warranty coverage information below, and if you feel your issue is covered, please complete the form below. We also offer hassle free returns for any products purchased directly from us at drinktanks.com. Read on in the Product Returns + Warranty Claims section below for more information, including what to do if you purchased your DrinkTanks® product from a retailer or Amazon.
DrinkTanks® Lifetime Warranty Coverages
Damages during shipping: Shipping claims only pertain to www.drinktanks.com customers. If you have received a damaged product, please keep the box and the packing contents, and contact us. If you use a damaged growler after it has been shipped, we cannot replace it. DrinkTanks will send you a pre-paid shipping label for returning the damaged growler in the original box. A replacement will be sent to you as soon as we receive the damaged growler.
Broken or leaking standard caps: If the standard cap on your growler or cup breaks or begins to leak, we will replace the cap or seal.
Growler no longer insulates: If it seems your DrinkTanks Growler is no longer insulating effectively, you can perform a simple test by adding boiling hot water to the growler. Feel for warm or hot spots outside of the growler (below the upper band) after five minutes. No hot spots, no worries. If you feel hot spots the vacuum is no longer working and you are eligible for a replacement. Dents from normal wear and tear generally do not compromise the insulation qualities of your growler.
Peeling or flaking powder coat: If the powder coating is easily flaking off, usually in an area larger than a quarter, this is a defect that is covered by the warranty. A small amount of chipping caused by normal wear and tear of abrasion and impacts is not a defect and is not covered by the warranty.
Lifetime Warranty does not include: Normal wear and tear that is not covered by the DrinkTanks warranty includes scratches, dents, powder coat chips, or disassembling the handle. Rubbing or scraping off screen printing or laser engraving is not covered under warranty. DrinkTanks products are not to be placed in a freezer, cooler, or ice box that falls below 32* F. DrinkTanks products are not designed to be heated on a stove, in a microwave, in an oven, or by other heat producing device. Freezing or heating your growler voids all warranties. Puncturing the outside or inside steel wall of your growler voids all warranty claims. The Keg Cap® is not covered under the DrinkTanks lifetime warranty but we encourage you to contact us at firstname.lastname@example.org if you have issues with your Keg Cap®.
If you purchased your DrinkTanks® product from a retailer and wish to return or exchange it due to a manufacturer defect or other issue covered by our lifetime warranty, you should first contact the retailer to request the return or exchange. It is often easier to process with the retailer to avoid shipping charges, delays in receiving a replacement, or delays in a possible refund.
If you purchased your DrinkTanks® product from Amazon, you should process your return or refund directly through your Amazon account.
If you bought your DrinkTanks® product directly from us at drinktanks.com and have an issue covered under our Lifetime Warranty, we will happily replace the product for you or issue you a credit for the original purchase price of the product. If there is an issue with your product but you are not sure if it’s covered under our warranty, please still contact us directly so we can help. In either of these situations, please complete the warranty claim form below.
Non-Warranty Product Returns
We accept returns for products in new, unused condition purchased on drinktanks.com within thirty (30) days of receipt of purchase. If your order is found to be in this condition, you will be eligible for a full refund, not including shipping. To initiate a return, please email us at email@example.com with the following information:
Date Order Received
Brief Description of Why You No Longer Want the Product
Please note that the customer is responsible for all return shipping costs and is advised to use a shipping method that provides tracking and insurance should your return not be successfully delivered to us. DrinkTanks® is not responsible for packages lost in transit and cannot issue refunds without proof of tracking or insurance.